Limited Lift Warranty Statement
All VSG serialized and capital equipment is warranted to the original owner. Important: The warranty period begins once the lift is invoiced to an authorized Distributor/ Purchaser/ Account. This date can be adjusted by submitting the Warranty Activation Form indicating the installation date or by proof of purchase. The warranty period can only be adjusted for a period of 6 months after the original ship date unless approved by VSG Customer Service. VSG shall repair or replace those parts returned to the factory, which prove upon inspection to be defective, and pay for reasonable costs of transportation and/or labor for replacement of said parts for the warranty period as stated above. Items replaced under warranty will assume the warranty of the original item. This warranty shall not apply unless the product is installed, operated, used and maintained in accordance with specifications as set forth in installation, operation and maintenance instructions. This warranty does not cover normal maintenance or adjustments, damage or malfunction caused by improper handling, installation, abuse, misuse, negligence, carelessness of operation, or normal wear and tear. In addition, this warranty does not cover equipment when unauthorized repairs or alterations have been attempted or made to the product.
To activate the first year parts and labor warranty on ShockwaveTM, SmartLift®, Dual Control, One-Touch Control, VREX, EFX, Parallelogram, HDC, and MOD products, the installation shall be done by a Rotary Authorized Installer (RAI) and the product installation registered with the factory.
*** Lift registration and Rotary Authorized Installer installation REQUIRED to be eligible for the 2nd year parts warranty as well as the Extended Parts Warranty.
*** RAI INSTALL -2nd year parts warranty only applies to surface lifts <= 30,000 lbs and cassette lifts <= 12,000 lbs, and their included rolling/swing jacks
|Model/Series||STANDARD WARRANTY||***RAI INSTALLATION|
|Structural*||Functional**||Labor Warranty||Structural||Functional**||Labor Warranty|
|SURFACE LIFTS <= 30,000 LBS.||5 YEARS||1 YEAR||1 YEAR||5 YEARS||2 YEARS||1 YEAR|
|JACKS PURCHASED WITH ALIGNMENT LIFTS <= 30K|
|INGROUND CASSETTE LIFTS - 12,000 LBS. OR LESS|
|SCISSOR LIFTS - 14,000 LBS. OR LESS|
|LOW PRESSURE INGROUND & HEAVY DUTY LIFTS||1 YEAR|
|MCH MOBILE COLUMNS||5 YEARS||1 YEAR||1 YEAR|
|ROLLING JACKS (wheel free devices)|
|INGROUND REPLACEMENT JACK|
|REPLACEMENT PARTS||90 DAYS||90 DAYS|
|WHEEL SERVICE||3 YEARS||1 YEAR||2 YEARS||1 YEAR|
*EXAMPLE OF STRUCTURAL PARTS: carriage, columns, yokes, arms, runways, plungers
**EXAMPLE OF FUNCTIONAL PARTS: power units, cylinders, latches, adapters, controls
EXCEPTIONS: Mobile Columns: Rollers have Lifetime functional Warranty, Cylinders have 5 YEAR Functional Warranty, and Controls have 2 Year Functional Warranty
EXCLUSIONS: BATTERIES (warrantied by battery manufacturer) | PAINT DEFECTS DUE TO EXTERNAL INFLUENCES: Accidental damage, climatic, thermal, chemical or industrial pollution, insufficient care or maintenance | WEAR ITEMS: Cables, Sheaves, Adapter Pads, Radius Gages, Rear Steers, Lights, etc. – Except failures resulting from poor workmanship or material defects | AIR POWERED ITEMS DAMAGED BY EXTERNAL FLUIDS & MOISTURE
Limitation of Liability
The remedies described are exclusive and in no event shall VSG be liable for any special, consequential or incidental damages of any kind including damages for breach or delay in performance of the warranty. All remedies must be completed utilizing a VSG Authorized Installer.
This warranty is exclusive and all other expressed or implied warranties including merchantability or fitness for a particular purpose are hereby expressly excluded. This warranty shall be governed under the laws of the State of Indiana and shall be subject to the exclusive jurisdiction of the Court in the State of Indiana in the County of Jefferson.
Rotary Wheel Service Warranty Statement
All Rotary Wheel Service serialized products are covered under warranty for a period of three years to the original owner. Important: The warranty period begins once the product is invoiced to an authorized Distributor/ Purchaser/ Account. This date can be adjusted by submitting to VSG Customer Service the Warranty Activation Form indicating either the installation date or proof of retail purchase date. This warranty covers any failure of the serialized product under normal use and service, caused by a defect in VSG material or factory workmanship (“Warrantable Failure”). VSG shall pay for reasonable costs of transportation and labor for replacement of warrantable parts only during the first 12 months of the warranty period.
Accessories are warranted to the original owner for a period of one year from the retail invoice date. If a retail invoice cannot be produced, the date of the original VSG invoice shall initiate the one-year warranty period.
VSG warrants against defects in material and factory workmanship only. VSG does not cover wear or wear out of covered parts due to normal wear and tear.
VSG, at its option, will repair or replace any part that is found to have failed due to a Warrantable Failure. VSG, at its discretion, may require the part returned to VSG for inspection to determine warrantability.
This warranty does not cover normal maintenance or adjustments, including routine calibrations, remedies for routine maintenance; damage or malfunction caused by, but not limited to improper handling, installation, abuse, misuse, negligence, carelessness of operation; or force majeure events. In addition, this warranty does not cover equipment on which unauthorized repairs or alterations have been attempted and/or made to the product.
This warranty is exclusive and all other expressed or implied warranties including merchantability or fitness for a particular purpose are hereby expressly excluded. The remedies described are exclusive and in no event shall VSG be liable for any special, consequential, or incidental damages of any kind including but not limited to damages for breach of or delay in performance of the warranty.
This warranty shall be governed by the laws of the State of Indiana and shall be subject to the exclusive jurisdiction of the Court in the State of Indiana in the County of Jefferson.